Our Commitment: A Two-Year Warranty
Two-Year Warranty
When servicing, enjoy a two-year warranty for your timepiece.
At Sotheby's, we are committed to excellence far beyond the service
Enjoy a two-year mechanical warranty, covering your timepiece wherever you may go.
What's Covered Under Warranty
Any mechanical issues affecting the movement and functionality of your watch.
Functioning of complications
Timekeeping issues
Time setting/crown issues
General watch construction
Waterproofing issues
See more details in our Terms and Conditions.
Our Promise
If your watch has any mechanical or functionality issue at any point during the warranty period, please contact our concierge with your order number and a description of the issue.
Our team will promptly repair the issue at no cost to you, ensuring expedited service.
Concierge support
Our team is here to help you through every step!
Frequently asked questions
What voids my warranty?
Please be aware that this non-transferable warranty may be voided if any of the following occur:
- Service or repair of any kind performed by non-Sotheby's Watch Services personnel.
- Improper use, damage, accidents or neglect (e.g. wearing in a hot tub or shower, drops and falls, using chronograph pushers underwater.)
Is there anything not included in my warranty?
The warranty excludes coverage for cosmetic defects, unless they occur during service, or any manufacturing/design flaws.
Start servicing your timepiece, today
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