Expert Timepiece Repair & Restoration Services
Our Services
We offer a wide range of services in order to meet any watchmaking needs. Explore our offerings or connect with our Concierge for custom, white-glove solutions.
Expertise you can trust
Since 1982, our service center has been working at the pinnacle of watchmaking. We are proud to present America's most trusted service, all from the comfort of your home.
1+
Expert Watchmakers
1+ years
Combined Experience
1.0 million
Watches Serviced
Full Service
Each watch is cared for by expert watchmakers.
Full Service
Your watch will undergo a complete mechanical overhaul, including thorough cleaning, lubrication, replacement of all worn components, and rigorous testing to ensure optimal performance.
Disassembly and cleaning
- Expert evaluation of timepiece
- Dismantling of the full watch, including the movement
- Cleaning of the case and bracelet
- Cleaning and oiling of all internal components
Adjustments and replacements
- Adjustment of movement components to return performance to factory specifications as much as reasonably possible
- Replacement of all worn components and consumables with authentic and correct parts
Testing and quality control
- Water resistance and pressure testing and renewal
- Regulation of movement
- Adjustment of clasp
- Reassembly of complete watch, including the movement
- Extensive quality control
Comfort and ease
- Fully insured shipping kit
- At-home pickup
- Live service center concierge
- Service tracking
Case Restoration
Our facility uses top industry techniques and technology.
Case Restoration
A case restoration restores your watch's exterior to its intended beauty by reviving and rejuvenating its intricate finish for your next adventure.
Disassembly and cleaning
- Expert evaluation of timepiece
- Dismantling of the full watch, including movement removal
- Polishing or otherwise refinishing (e.g. brushed or bead-blast finish) of all outer surfaces of the case and bracelet, back to factory specifications
- Cleaning of the case and bracelet
Testing and quality control
- Water resistance and pressure testing and renewal
- Reassembly of complete watch, including the movement
- Extensive quality control
Comfort and ease
- Fully insured shipping kit
- At-home pickup
- Live service center concierge
- Service tracking
Specialty Services
From laser welding to intricate restoration, we're equipped to handle your watch's unique servicing needs and bring it back to life.
What we can offer
Laser welding (repair of gashes, dents, or deeper scratches and dings)
Water, crush, or shock damage
Crystal recreation and replacement
Factory service handling
Dial restoration
Hand restoration
Bracelet/strap replacement, resizing and repair
Beyond these, many more services are available. Unique services will require the help of our Concierge due to the high degree of variability from one watch to another.
Warranty & Insurance
Two-Year Warranty
When servicing, enjoy a two-year warranty for your timepiece from the date of service.
Insurance Coverage
Every order includes insurance coverage in-shipping and in-service, up to $1,000,000.
Start servicing your timepiece, today
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