Servicing your timepiece is no small task. We're proud to partner with America's premier service center, with half a century of world-class experience.

Professionalism, quality control, efficiency, and reliability were all at the top of our list. After much exploration, we are thrilled to have partnered with America's largest and most respected independent service center. With nearly 50 years in business, they have restored everything from vintage Patek Philippe Perpetual Calendars to the most complex modern grand complications - and everything in between. With a team that has over 500 years of combined experience and has serviced more than 3.5 million watches, they truly have seen it all. We are incredibly proud to offer you what we believe is the best and most meticulous service available in the United States.

From vintage perpetual calendars to independent masterpieces, our world-class service team can service almost any watch ever made.

With our ever-expanding database of over 30,000 watches it is our mission to service the full collection with upfront, fixed-rate prices.

Additionally, through our service estimate program, we can service almost any watch ever produced. In the extremely rare case that we cannot procure the best possible service for your timepiece, our Concierge team can always assist in facilitating the right service, even back to the manufacturer's facility.

Regardless of the type of watch that you are wearing, we are dedicated to preserving and maintaining your treasured timepiece like it's our own.

Our services include Full Service, Case Restoration, and speciality services. We are committed to resolving any issue your watch may have!

During a Full Service, your watch undergoes meticulous disassembly, cleaning, and reassembly. This includes the replacement of worn parts and precise calibration for optimal performance.

During a Case Restoration, the case and bracelet/clasp of the watch are cleaned carefully and then restored to match its original appearance through a tasteful polish.

All services include an extensive quality control process by our expert team. Full Services also feature a multi-day timekeeping review to make sure your timepiece is functioning properly.

Additionally, we offer specialty services such as dent/ding repair, crystal replacement and more.

In most cases, your watch will return to you within 6-8 weeks. Service timelines may vary for watches with unique needs and parts.

Mechanical watches undergoing a Full Service typically require 6 to 8 weeks, including shipping to and from our service center.

Adding a Case Restoration to your Full Service will have negligible impact on timing, as we complete the Case Restoration concurrently while the movement is being serviced.

A Case Restoration, without an accompanying service, generally requires less than 3 weeks.

Quartz watches typically require less than 4 weeks for a Full Service.

Please note that these timelines are estimates which could be impacted by a number of factors outside of our control including but not limited to: parts availability, shipping timelines, estimate approval timelines, and other extenuating circumstances.

With that being said, it is always our priority to complete your service within a timely manner while making sure you receive an exceptional result.

We ensure the best and safest service with insurance coverage up to $1,000,000 at every stage of the process.

Your watch is protected by comprehensive insurance and protective safeguards from the second you hand it to our courier partner until the moment it returns home.

Your watch is covered for fair market value up to $1,000,000. During shipping, our specially designed, impact-tested and reinforced shipping kit will protect your watch from bumps or bangs along its journey. While your watch is being serviced, it will be carefully overseen by our expert servicing team, with a track record spanning almost half a century, in our highly secure and discreet facility within the U.S.

For more details, please visit our Insurance details.

Estimates are provided for unique watches, those with hard-to-find parts, or requiring complex servicing, priced on a case-by-case basis.

In most cases, we will be able to provide an all-inclusive upfront price for Full Service and Case Restorations. However, there are instances where we need to conduct further evaluation of the specific watch and its requirements before finalizing the price. In such cases, we will provide a two-step service estimate process.

First, we review the information and photos you have provided to determine an initial estimate range. It is our expectation that this initial estimate will reflect the final service price. Make sure to include photos of any additional pieces you are sending in the box. Place these items on a flat surface to ensure all pieces are clearly shown and accounted for.

This initial range, though generally accurate, is not a guarantee of the final service price.

Once you are comfortable with this initial range, it is time for a deposit to secure your services. Typically, this deposit is $200 applied to the cost of your service and is non-refundable in the event that you choose not to proceed with your selected service. If your final estimate differs from the initial estimate significantly, you may be entitled to a full refund. See Terms and Conditions for more information.

We will then send you one of our protective and fully insured shipping kits. Once delivered, the at-home shipping experience will begin. As soon as we receive your watch, our watchmakers will review it thoroughly and will provide a final servicing price. If you choose to proceed, the deposit will be credited towards the cost of your service, the service process will begin, and the watch will be shipped back home in no time.

If you decline the estimate, we will ship the watch back to you on the next shipping business day.

Completion timelines will vary for services requiring estimates, although it is our priority to get your service done as quickly as possible, while delivering the most exceptional result.

Our concierge is your point of contact for all of your questions, concerns, and requests. They are always here to help!

Our concierge team stands ready to assist you with all of your watch servicing needs.

Whether you seek guidance navigating our platform or coordinating the return shipment of your watch while you're away on vacation, our concierge is here for you.

They are the vital link between you and our servicing experts, available to manage tasks ranging from simple repairs to intricate restorations. Please do not hesitate to reach out at anytime via the icon in the bottom right of the screen, or by emailing concierge@watchservices.sothebys.com.

Our concierge team responds to messages during our regular business hours of 9 AM - 7 PM EST Monday through Friday (excluding holidays).

As passionate collectors, we value the careful packing and shipping needed to protect your timepiece.

Once you have received your shipping kit from Sotheby's Watch Services, you will find a protective box specially designed for your watch. Please follow these steps as outlined in the brochure included in your kit:

• Secure Your Watch: Open the box, remove the top foam layer, and place your watch around the pillow at the base, positioning it as if on your wrist. Add the foam padding on top for added protection.
• Prepare the Shipping Kit: Place only your watch in the box - no paperwork or accessories. Insert the inner box into the outer shipping kit, and then into the FedEx box provided.
• Seal and Ship: The FedEx box is pre-labeled. Seal it securely on both ends, ensuring no additional markings.

Schedule a FedEx doorstep pickup using the link sent to your email or by scanning the QR code on the back of the brochure provided. For security, do not leave your package unattended. Alternatively, you may drop it off at any FedEx Authorized Ship Center or FedEx Office Print & Ship Center - avoid FedEx drop boxes and always request a receipt for your records.

Your watch is fully insured throughout its service journey. Coverage levels depend solely on the initial shipping date, unaffected by the arrival day. Please see the schedule below for shipping dates and coverage amounts. For full details, visit our Insurance Policy.

• Monday - Thursday: Coverage up to $150,000
• Friday - Saturday & Holidays (and prior day): Coverage up to $35,000

With Full Service, you can rest assured with a two-year warranty starting from your watch's service date. For full details, visit our warranty policy.

For shipping a watch valued at over $150,000 or for inquiries related to shipping, please contact our Concierge team for further assistance.